The eXponentia Helpline is designed to answer all questions about all diagnostic and vehicle problems.
Our trained technical specialists will guide you to solve your problem as well as do additional research for you, if necessary.
They can also provide you with graphic materials if needed (i.e instructions, graphs).
To give you a glimpse of the helpline capabilities, we have prepared a list of sample questions and operators feedback.
Q: How can I manually reset the Service light Indicator ?
A. The operator confirms that this particular model had a manual reset method and could give simple verbal instructions or fax the information.
Q: How can I identify the following Trouble Code P0170 ?
A. The operator instructs the caller that this is a fuel trim code. Gives instructions on how to clear the code and road test, and ask to call again if code re-appeared.
Q: Can I obtain the codes for transmission position switch ?
A. Yes, with the appropriate diagnostic equipment
Q: I have a problem with head gasket failure and I need instructions for Variable Valve Timing (VVT) disassembly.
A. The operator would firstly instruct the caller what special tools would be required to proceed.
Q: I am testing a magneto resistive ABS wheel speed sensor. Can you tell me what wave forms I should expect ?
A. Yes, a digital wave form, i.e. a square wave pattern on your scope.
Q: I have a problem with an air bag lamp, I need help with wiring check.
A. The operator asks the caller what trouble code or codes he had and advises on wiring checks for those components. Under certain circumstances would fax wiring to caller.
Q: I have a problem with alternator and I need a wiring diagram.
A. The operator would firstly inquire on exact nature of problem to make sure that the correct basic checks were carried out.
Q: I am testing the throttle pedal position sensor on a Ford Focus 1800 TDi have you got the wiring ?
A. Yes, you will note from the wiring that it is a three signal sensor.
Q: We have an early Fiesta and cannot find the ECM.
A. ECM is situated in the aperture protruding half way into the interior of the car and half way under the bonnet. Remove cover from engine compartment N/S/R. After disconnection ECM can be removed from under bonnet.
Q Where is the DLC on a 1998 Renault Espace ?
A. DLC can be found in N/S/F footwell in area immediately below passengers feet. Panel in floor pan, underneath carpet has to be removed. A large fuse box will then be found. DLC is within fuse box.
If you wish to learn more about
the eXponentia Helpline,
contact our offices.
